FAQ

All orders are shipped via Courier, and we charge a flat rate fee of $14.95 per order for postage

Most orders delivered to Metro Areas within Australia are received within 2 Business days. All Orders are dispatched within 1 business day. As soon as you place an order, the tracking details will be emailed to you otherwise if you have not received the tracking details, please also check your spam folder. If you live in an apartment building with secure or gated access, please consider delivering your parcel to a street address to avoid further delays with redirection.

The Buyer can choose a refund or exchange if an item has a major problem. This is when the item has a problem that would have stopped someone from buying the item if they had known about it, is unsafe, is significantly different from the sample or description, doesn’t do what we said it would, or what you asked for and can’t be easily fixed. Alternatively, you can choose to keep the item and we will compensate you for any drop in value. Please keep your proof of purchase—e.g., your order confirmation.

Please choose items carefully as refunds are not provided where you have simply changed your mind or made the incorrect selection. We strongly recommend checking all of your items in your order prior to purchase. Under the Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind.

We will contact you immediately to confirm if you wish to replace the out of stock item with an alternative product for the same value or receive a refund.

For now we ship to Australian Customers only