Refund policy

DAMAGED/FAULTY ITEMS 

Each order is carefully assessed by us before being shipped, however, in the event item/s are damaged during transit or is faulty by manufacturer error, please contact us immediately via email info@partyempress.com.au within 7 business days of receiving the damaged/faulty items.

Every return is subject to approval by Party Empress and we may request for clear/detailed photos to assess the damaged / faulty item. Once the return has been approved, Party Empress will organize and bear the full costs for shipping the return to us  as well as provide a refund for the value of the damaged/faulty items only. The refund will only be returned to the original method of payment.

WHEN A PRODUCT HAS A MAJOR PROBLEM 

The Buyer can choose a refund or exchange if an item has a major problem. This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. Please keep your proof of purchase—e.g., your order confirmation. 

CHANGE OF MIND

Please choose items carefully as refunds are not provided where you have simply changed your mind or made the incorrect selection. We strongly recommend checking all of your items in your order prior to purchase. Under the Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind.